Foglalok
Foglalok

Frequently Asked Questions

We have compiled the questions most frequently asked by our customers; you can find them in the drop-down list. If you do not find the answer there, it is worth checking our House Rules, Terms and Conditions, and Privacy Policy. If you still cannot find the answer to your question, please contact us, and we will be happy to help.
Table reservations can be made exclusively online via this platform. You can choose from casual play with friends, private coaching sessions, tournaments, or events (e.g., Friday Flow). If you are planning a birthday party or a corporate team-building event at Budapest’s most modern facility in Zugló, please take a look at our event packages.
You can modify or cancel your booking via the customer panel. You can find the panel in the header at the top right corner of the page (look for the person icon). To log in, enter your email address. We will send a login link to that address; clicking it will open the customer panel. After logging in, you will find your table reservations under the “Appointments” menu. The “Events” menu displays the programs you have signed up for. If you have multiple bookings, you can use the calendar to select the time period you wish to view. An “Accepted” status indicates that your booking has been approved. You can modify or cancel the booking by clicking the vertical three-dot icon next to the status. Click the downward-facing arrow to view the booking details. You can see the gate access PIN code and the activation start time by clicking the “Details” link. Bookings can only be modified or cancelled via the online system. In the event of cancellation, the full booking amount will be refunded. No refund is provided for cancellations made within 24 hours or in the event of a no-show. Modifications are possible for certain game types, as outlined below.
Játéktípus Foglalás Lemondás Módosítás
Egyéni asztalfoglalás akár azonnal 24 órával előtte 3 órával előtte
Felnőtt csoportos edzés 1 órával előtte 24 órával előtte 24 órával előtte
Gyerek csoportos edzés 4 órával előtte 24 órával előtte 24 órával előtte
Privát edzés 24 órával előtte 24 órával előtte 24 órával előtte
Események 24 órával előtte 24 órával előtte nincs lehetőség
Events, group training sessions, and individual table reservations can only be booked via our online platform; payment is accepted by bank card through the SimplePay system. If you have the Simple app and registered with us using the same email address associated with that app, you do not need to enter your card details. In the pop-up window, you can choose to pay via the mobile app using SimplePush or SimpleQR. If you prefer not to use these methods, simply click the “X” in the top right corner of the pop-up window. Other payment options include QR code payment, payment via your Simple account, digital wallets (Apple Pay and Google Pay), or standard bank card payment. For bank card payments, you must enter the name on the card, the card number, the expiration date, and the 3-digit CVC code found on the back of the card within the SimplePay interface. The potapingpong.hu website does not process or store this information. Once your payment is successful, you can review your reservation details on the final screen, save the appointment to your calendar app, or manage your existing reservations. We will send the door access code for your reservation to your email address, and the invoice will be sent in a separate email. You can view your reservation details and the corresponding access code on the website by clicking the Customer Profile icon in the top right corner.
The facility operates automatically; entry is via a personal code with no waiting required. Access is through the reception at 34/A Angol Street using the code provided at the time of booking. The entry panel features a touchscreen; the door opens once the code is entered. Code format: *1234# You must enter both the asterisk (*) and the hash (#) characters. Your code becomes valid 30 minutes prior to your booked time, as follows:
  • Mezzanine and changing room: Accessible 30 minutes before the start time.
  • Playing area: Your code becomes active 5 minutes before the game begins.
  • Departure: You have 5 minutes to leave the playing area after the game time ends, and an additional 30 minutes to use the changing room and showers.
  • Assistance: In the event of multiple failed attempts, the reception staff can assist you. Their contact details are available in the lobby.
Access procedures are more flexible during organized events, competitions, and group training sessions. At these times, staff assist with arrival, and the focus is on the shared experience.
If there is available capacity, you can start a new booking or extend your existing one on the website at any time. If you do not wish to continue playing, please vacate the playing area within 5 minutes of your session ending so that the next group can start on time.
A maximum of four players per table is permitted. Accompanying persons can follow the action from the gallery, ensuring the playing area remains comfortable and undisturbed.
Yes! You can attend our training sessions, events, competitions, and community programs (such as Friday Flow) on your own; you can join others informally right there on the spot.
Yes, for individual table reservations. Reservations are not required for training sessions or our events; we provide paddles and balls for every table. You may use your own equipment, but to protect the playing surface, the use of clean, light-soled (non-marking) indoor shoes is mandatory.
When booking online, you can see the available table tennis coaches and training partners. They are listed in separate categories, making it easy to choose who you would like to train with.
Yes, the Póta Table Tennis hall is air-conditioned, so the temperature in the playing area remains ideal even during the hottest summer weather.
Certainly. We provide separate changing rooms for men and women, complete with lockable lockers and clean showers. After the game, you have an additional 30 minutes to freshen up and get ready at your leisure.
Yes! When you enter the courtyard, turn right next to the Póta PingPong building and you will find the bike storage where you can lock your bike. Follow the signs on the side of the building.

On Angol Street and the surrounding side streets (District XIV, Zugló).

Paid parking zone on weekdays from 8:00 AM to 6:00 PM (400 HUF/hour).

Free of charge in the evenings and on weekends.
You can find more details on how to get here in the “Contact” section.

If navigating via Google Maps, enter “Angol utca 34/A” as your destination, not “Póta PingPong.”

In case of injury, a first aid kit is available on-site. If necessary, ask for assistance at the reception or call 112.
For lost items, please email us at info@potapingpong.hu.
If you can no longer return to the play area using your access code, ask for assistance at the reception desk.

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